We always appreciate receiving customer feedback, it’s invaluable as it gives us a boost when we do things right and it helps us learn when things don’t go as well.
We store all of the nice bits of feedback we get in their own email folder that we take a look at from time to time.
We recently received a lovely email from Leanne. It read as follows,
“Just a quick e-mail to say how impressed I have been with using your on-line site to buy products, the speedy delivery and precise delivery information via text message.
“I was unsure initially, as I found you by using google search engine. I’m always worried about using my card over the internet with sites I don’t know.
“The process was easy, and FREE delivery for order over £20! I couldn’t beleive it, it’s just not heard of. I even purchased more, due to the free delivery.
“I then rec’d (sic) a text message the following day with a delivery date, followed by another with the time and delivery persons name!
“Fantastic service, can’t commend the service enough. I WILL be using you again as well as advertising you to EVERYONE I know.
“Thanks again for such a brilliant, easy service, oh and the products we ordered are great too!
“From a very impressed customer
Thanks very much, Leanne, for the feedback – we really appreciate it.